Return & Refund Policy For Westernside

WesternSide.in, we strive to provide a seamless shopping experience for all our customers. We understand that sometimes you may need to return or exchange a product, and we are committed to ensuring your satisfaction. Please read our return and refund policy carefully to understand the conditions and process.

1. Return Policy

We accept returns under the following conditions:

  • Return Window: Returns can be requested within 14 days from the date of delivery. After this period, we cannot offer you a refund or exchange.
  • Condition of Items: The product must be unused, unworn, and in the same condition as when it was received. It should be returned with all tags, packaging, and accessories intact.
  • Non-Returnable Items: Certain products are exempt from returns, such as:
    • Personalized or customized items
    • Intimate or sanitary goods (e.g., undergarments, socks)
    • Gift cards
    • Downloadable software products or digital content
  • Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method.

2. Exchange Policy

If you wish to exchange an item for a different size, color, or style, please follow these steps:

  • Request an exchange within 14 days of receiving the product.
  • The item should be unused, unworn, and in its original condition.
  • Exchanges are subject to product availability. If the desired item is out of stock, you may be offered a refund.

3. Refund Process

  • Refund Approval: After your return is received and inspected, we will notify you if your return is approved or rejected. If approved, we will initiate the refund process.
  • Processing Time: Refunds will be processed within 7–10 business days from the date of approval. The amount will be credited to your original method of payment.
  • Late or Missing Refunds: If you haven’t received a refund after 10 business days, please first check your bank account and contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

4. Damaged or Defective Products

If the product you received is damaged or defective, please contact us immediately at [insert customer service email] with a photo of the damage or defect. We will offer a full refund or exchange, including covering the return shipping costs.

5. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [insert customer service email or phone number] with your order number and reason for return or exchange.
  2. Return Instructions: Our team will provide you with instructions on how to return the product.
  3. Pack the Item: Please securely pack the item in its original packaging to prevent damage during return shipping.
  4. Ship the Item: Send the item back to the address provided by our support team.

6. Contact Information

If you have any questions or need assistance regarding returns or refunds, please contact us at:

  • Email: [insert customer service email]
  • Phone Number: [insert customer service phone number]
  • Business Hours: [insert working hours]

Thank you for shopping with WesternSide.in! We value your business and aim to provide you with a positive shopping experience.